Quality Department

Quality and Patient Safety

Living our Core Values

Patient Safety is our number one priority.  Our mission is “To improve lives through superior quality health and wellness services that meet the diverse needs of Brown County and neighboring communities.”

We want every patient’s care – whether it takes place in one of our hospitals, a physician’s office, over the telephone or in the patient’s home – to be the absolute best. Southwest Regional Medical Center has adopted an evidence-based model of care to further improve patient outcomes.

Providing safe, quality care is of utmost importance to our staff. Their lives are dedicated to medicine, to doing their best and to excellence in patient care and safety.

We deliver care to our patients by living our values:

Integrity-We Do the Right Thing

We communicate openly and honestly with our patients, community, and each other. We seek to build trust and conduct ourselves according to the highest ethical standards.

Excellence-We Do the Best Thing

We are committed to providing quality services that continually exceed the highest expectations of those we serve.

Compassion-We Do the Kind Thing

We maintain an awareness of and responsiveness to the physical,emotional and spiritual needs of others. Our interactions exhibit a courteous and emphathetic approach to ensuring the dignity and respect of each individual.

Collaboration-We Do the Teamwork Thing

We realize there is no substitute for a caring and organized approach to providing accessible healthcare. We work as trusted partners with our commmunity to ensure an appropriate environment for healing.

Safety-We Do the Safe Thing

We use all available resources to ensure the safety and security of our patients, visitors, and employees.

 

Quality Reports

Hospital Compare

Provided by the U.S. Department of health and human Services, this site compares the quality of care provided by hospitals.

http://www.medicare.gov/hospitalcompare/?AspxAutoDetectCookieSupport=1

 

How Do I File a Complaint?

If you have a complaint or grievance, please contact:

The Quality Department at 937-378-7872 or the Patient Representative at 937-378-7733

 

Or you may file a complaint with any state or federal regulatory agency or with an accredited body. Complaints may be filed with either:

 

The Ohio Department of Health
Complaint Unit
246 N. High Street
Columbus, OH 43266
1-800-342-0553

Or

Joint Commission
Quality and Patient Safety Complaints
1-800-994-6610

www.jointcommission.org